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Return & Exchange
To ensure shopping at The Diverse Store is a swift and worry free experience, our exchange and return policies are structured to favor our customers. Please review the following policies before initiating a return or exchange request.
Exchange terms
Please make sure the following exchange policy guidelines are met:
● An exchange request must be initiated within 7 days of receiving the items.
● Items must be repackaged back in original packaging with labels and tags on.
● Items must be undamaged, unworn and unwashed.
● Exchange Delivery charges of pkr 250 are applicable.
Return terms
Please make sure the following return policy guidelines are met:
● Items must be repackaged back in original packaging with labels and tags on.
● Items must be undamaged, unworn and unwashed.
● Reason of return must be legit example (Wrong order or the product damaged / torn).
● Delivery charges will be deducted from the actual order and rest of the payment will be processed via JazzCash or Bank Transfer.
To exchange/refund your items, simply return the package back to our address and as soon as we receive it we will dispatch the replacement or pay you back.
Get in touch with our team via email hr.diversestore@gmail.com for any further assistance.