RETURN & EXCHANGE

At Diverse Active Wear, we strive to provide exceptional service to our customers. Please review our refund and exchange policy below:

Refunds:

Refund requests will only be entertained within 7 days after receiving the order.
Refunds will be issued in the form of vouchers, redeemable on future purchases.
No cash returns will be provided.

Exchanges (Karachi Orders):

Exchange requests will only be entertained within 7 days after receiving the order.
Customers within Karachi must send the article/order via any courier service to our address.
Shipping charges for returning the item are the customer's responsibility.

Exchanges (Outside Karachi):

Exchange requests will only be entertained within 7 days after receiving the order.
Customers outside Karachi must send the article/order via any courier service to our address.
Shipping charges for returning the item are the customer's responsibility.
We will send the new parcel free of cost once the return is received and inspected.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 7 days of receiving the item.
We will provide a prepaid shipping label for the return of the defective or damaged item, and a replacement will be sent once the return is received and inspected.

How to Initiate a Refund or Exchange:

To initiate a refund or exchange, please contact our customer service team at
Please include your order number and the reason for the refund or exchange request in your communication.

Note:

Diverse Active Wear reserves the right to refuse refunds or exchanges that do not meet the above conditions.
Refunds and exchanges are processed within 5-7 business days of receiving the returned item.