At Diverse Active Wear, we strive to provide exceptional service to our customers. Please review our refund and exchange policy below:

Refunds:
  • Refund requests will only be entertained within 7 days after receiving the order.
  • Refunds will be issued in the form of vouchers, redeemable on future purchases.
  • No cash returns will be provided.
Exchanges (Karachi Orders):
  • Exchange requests will only be entertained within 7 days after receiving the order.
  • Exchange for Karachi orders will incur a fee of 250 RS.
  • The rider will collect the old order while delivering the exchange order.
Exchanges (Outside Karachi):
  • Exchange requests will only be entertained within 7 days after receiving the order.
  • Customers outside Karachi must send the article/order via any courier service to our address.
  • Shipping charges for returning the item are the customer's responsibility.
  • We will send the new parcel free of cost once the return is received and inspected.
Defective or Damaged Items:
  • If you receive a defective or damaged item, please contact us within 7 days of receiving the item.
  • We will provide a prepaid shipping label for the return of the defective or damaged item, and a replacement will be sent once the return is received and inspected.
How to Initiate a Refund or Exchange:
  • To initiate a refund or exchange, please contact our customer service team at +92 309 0554482.
  • Please include your order number and the reason for the refund or exchange request in your communication.
Note:
  • Diverse Active Wear reserves the right to refuse refunds or exchanges that do not meet the above conditions.
  • Refunds and exchanges are processed within 5-7 business days of receiving the returned item.
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